30-Day Tail-Wag Guarantee

If your dog isn't crazy about the ball, or if the toy shows any manufacturing defect (a torn squeaker, cracking TPR, off-gassing odor, color bleed), you can return it within 30 days of delivery for a full refund or a free replacement — your call.

1. Email us at anish.sudarsan@gmail.com with your order number and a short note about what happened.
2. We'll reply within 1 business day with a prepaid return label (US customers) or instructions for international returns.
3. Pop the toy in any padded mailer or its original box and drop it off at any USPS location.
4. Once we receive the package, your refund hits the original payment method within 3–5 business days.

US customers: we cover return shipping — you'll get a prepaid label. International customers: return shipping is your responsibility, but your refund covers the full product price. Email us first; we'll often issue a partial refund and skip the return shipping entirely if it works out cheaper for everyone.

Prefer a fresh ball or a different color/size? Just say the word in your email — we'll ship a replacement before the return is even back at our warehouse. Once you drop the old one off, you're done.

To qualify for a refund or replacement, the returned item should be:

• Returned within 30 days of delivery
• The original product you ordered (we can't accept other brands)
• Not damaged beyond normal play — see exclusions below
• Rinsed with mild soap and dried (a hygiene courtesy, not a strict requirement)

• Toys returned more than 30 days after delivery.
• Damage caused by inappropriate use — e.g., a heavy chewer breed using a Small ball, machine washing, or being chewed by anything that isn't a dog (cats, kids, lawnmowers — yes, all have happened).
• Items lost in return shipping without a tracked label.

If the package arrives damaged, send us a photo within 48 hours and we'll send a replacement that same day — no return required.