Shipping Policy
How fast we ship, how long it takes to arrive, and what to do if something goes wrong on the way.
Free shipping — anywhere in the United States
Every Pawventure order ships free of charge to any address in the United States, including Alaska, Hawaii, and US territories. The price you see on the product page is the price you pay at checkout.
Currently US only. We're not yet accepting orders outside the United States — check back soon as we expand shipping regions.
Handling time
We process every order within 1–2 business days of payment confirmation (Monday through Friday, excluding US federal holidays). You'll receive a shipping confirmation email with tracking the moment the package leaves our warehouse.
Orders placed on weekends or holidays start processing the next business day.
Transit time
Once shipped, here's how long delivery takes in business days:
| Destination | Method | Transit time | Cost |
|---|---|---|---|
| United States (contiguous 48) | USPS Ground Advantage | 3–5 business days | Free |
| Alaska / Hawaii / US Territories | USPS Priority Mail | 5–8 business days | Free |
Total estimated delivery = handling time (1–2 business days) + transit time. Carrier delays and severe weather can occasionally extend transit times beyond the ranges above.
Order tracking
Tracking numbers are emailed as soon as the package is picked up by the carrier. If you haven't received tracking within 3 business days of ordering, email anish.sudarsan@gmail.com and we'll investigate.
Address accuracy
Please double-check your shipping address at checkout. We ship to the address you provide exactly as written. If you spot a typo within 1 hour of placing the order, email us immediately and we'll do our best to update it before the package ships. After shipment, we can't reroute or recall packages.
Customs, duties & taxes (international)
We currently ship to United States addresses only. Once we expand internationally, buyers in those regions may be subject to their local import duties, VAT, or customs charges — we'll spell that out at checkout when the time comes.
Lost or stuck packages
If tracking shows no movement for 7 business days, or the carrier marks it as lost, email us and we'll ship a free replacement or issue a full refund — your choice.
Damaged on arrival
Photograph the damage and email anish.sudarsan@gmail.com within 48 hours of delivery. We'll send a replacement same-day at no cost — no return required.
Contact
Questions about a specific order? Email anish.sudarsan@gmail.com with your order number. A real human responds within one business day.